The User may exercise the right of withdrawal and return the goods received, without any penalties and without having to specify the reason, in compliance with the terms and methods indicated below.
The User may request to return goods directly on the Website, by accessing his/her own account and completing and submitting to the Seller the returns form, following the procedure laid down therein.
Goods must be returned intact, undamaged and bearing their bar-code labels and any other seals that are part of them; it is not possible to reimburse Users for goods that are returned incomplete, ruined, damaged.
The goods the User wishes to return must be delivered to the shipping agent within fourteen (14) days, starting from the date on which the User notifies the Vendor of his/her decision to withdraw from the contract.
The cost of returning the goods shall be borne by the User.
On return of the goods, the Seller shall check their conformity with the terms and conditions laid down in this paragraph.
If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, the Seller shall refund the User any amounts received for the purchase of the goods.
Whatever methods of payment used by the User, the Seller shall arrange for the refund in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller was informed of the exercise of the right of withdrawal, having checked the conformity of the withdrawal procedure and the returned goods.
The Seller generally refunds the amounts using the same method of payment used by the User when purchasing the goods. If a virtual credit card was used, or the credit card has expired, about to expire or stolen, the User may email firstname.lastname@example.org to agree the most appropriate repayment method.